1. Introduction
This Shipping & Delivery Policy explains how Kori Plum Ltd (“PLUMKORI”, “we”, “us” or “our”) handles the processing and delivery of orders placed through https://www.plumkori.com.
We aim to make the delivery process clear and convenient while recognising that delivery times, charges and service availability may vary depending on the destination, product and delivery arrangements.
2. Order Processing
Orders are processed after successful order placement and confirmation of the applicable payment or payment arrangement.
Processing times may vary depending on product availability, order volume, order verification and other operational circumstances. If additional information is required to process an order, we may contact the customer using the contact details provided at checkout.
An order confirmation does not necessarily mean that every item ordered is immediately available for dispatch. Where an item becomes unavailable after an order is placed, we will contact the customer regarding the available options.
3. Delivery Areas
Kori Plum Ltd may deliver to locations within Nigeria where delivery service is available.
Delivery availability may depend on the customer’s location, the size or nature of the product, logistics arrangements and the availability of a suitable delivery service.
Where delivery to a particular location is unavailable, we will communicate this to the customer and, where possible, discuss alternative arrangements.
4. Delivery Charges
Delivery charges may vary depending on factors such as:
• delivery destination;
• order size and weight;
• product dimensions;
• number of items;
• delivery method; and
• applicable logistics or courier charges.
Where applicable, the delivery charge will be displayed or communicated before the order is finalised.
Unless expressly stated otherwise, delivery charges are separate from the product price.
5. Estimated Delivery Times
Estimated delivery times will depend on the delivery location, product availability and the delivery method selected or arranged.
Any delivery timeframe communicated by Kori Plum Ltd is an estimate rather than a guarantee unless expressly stated otherwise.
Delivery may take longer during periods of unusually high order volume, public holidays, adverse weather, transport disruptions, access restrictions or other circumstances outside our reasonable control.
6. Dispatch and Delivery Communication
Where applicable, customers may receive information relating to their order through the contact details supplied during checkout, such as email or telephone communication.
Customers are responsible for providing accurate and complete delivery information. Delays or failed deliveries resulting from incorrect, incomplete or inaccessible delivery details may result in additional delivery arrangements or charges.
7. Delivery Address and Recipient Responsibilities
Customers should ensure that the delivery address, telephone number and other relevant information supplied with an order are accurate.
Customers should also ensure that someone is reasonably available to receive the order where a signature, confirmation or physical handover is required.
If the delivery provider cannot complete delivery because the recipient is unavailable, the address is incorrect or inaccessible, or other circumstances prevent delivery, a further delivery attempt or alternative collection arrangement may be required.
8. Inspection Upon Delivery
Customers are encouraged to inspect products as soon as reasonably possible after delivery.
If a product appears damaged, incorrect or materially different from the item ordered, customers should contact Kori Plum Ltd promptly and provide relevant details and, where possible, photographs of the product, packaging and delivery condition.
Any applicable return, replacement or refund will be handled in accordance with our Returns & Refunds Policy and any applicable product-specific terms.
9. Large, Bulky or Special-Handling Items
Some home furnishing products may be large, bulky, fragile or otherwise require special handling.
For such products, delivery arrangements may differ from standard deliveries. Additional charges, delivery requirements or access considerations may apply depending on the product and destination.
Where special delivery arrangements are necessary, Kori Plum Ltd may contact the customer before dispatch to confirm the arrangements.
10. Delivery Delays
Kori Plum Ltd will make reasonable efforts to facilitate delivery within the estimated timeframe communicated for an order.
However, delays may occur because of circumstances including:
• courier or logistics disruptions;
• traffic or road conditions;
• weather conditions;
• public holidays;
• incorrect or incomplete delivery information;
• restricted access to the delivery location;
• unusually high demand; or
• other events outside our reasonable control.
Where we become aware of a significant delay affecting an order, we may contact the customer with an update.
11. Failed or Unsuccessful Delivery
If a delivery cannot be completed, we may contact the customer to arrange another delivery attempt, collection or another appropriate solution.
Where a failed delivery is caused by circumstances attributable to the customer, including an incorrect address or repeated unavailability, additional delivery charges may apply where permitted and where such charges are communicated to the customer.
12. Order Cancellation and Changes
Requests to change or cancel an order should be made as soon as possible after placing the order.
A change or cancellation may not be possible once an order has been processed, packed or dispatched. Where cancellation is possible, any refund will be handled in accordance with the applicable payment and returns procedures.
Customers should contact Kori Plum Ltd promptly using the contact details below for order changes or cancellation requests.
13. Returns and Refunds
Delivery does not determine whether a product is eligible for return or refund. Eligibility is governed by the Kori Plum Ltd Returns & Refunds Policy, together with any product-specific terms communicated at the time of purchase.
Customers should review that policy before placing an order and contact Kori Plum Ltd promptly if there is an issue with a delivered product.
14. Contact Us
For questions about an order, delivery status or delivery arrangements, please contact:
Kori Plum Ltd
Address: No. 0, Ikot Eneobong Layout, 8 Miles, Calabar, Cross River State, Nigeria
Email: [email protected]
Phone: +234 808 601 7967
15. Changes to This Shipping & Delivery Policy
PLUMKORI may update this Shipping & Delivery Policy from time to time to reflect changes in our operations, delivery arrangements, products or applicable requirements.
The latest version will be published on the Website with a revised “Last Updated” date.