1. Introduction
Kori Plum Ltd respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, make an enquiry, place an order or otherwise interact with us, how we may use that information, and the choices available to you.
By using https://www.plumkori.com, you acknowledge the practices described in this Policy, subject to applicable law.
2. Information We May Collect
Depending on how you interact with Kori Plum Ltd, we may collect:
- Name and contact details, such as email address, telephone number and delivery address.
- Account information where an online customer account is available.
- Order and transaction information, including products purchased, order details and relevant correspondence.
- Payment-related information required to process transactions. Where payment is handled by a third-party payment provider, we may receive limited transaction or payment-status information rather than full card details.
- Information you provide when contacting us, requesting product information, submitting feedback or making a complaint.
- Technical information such as IP address, browser type, device information and website usage information, where collected through our website technologies.
- Cookie and similar technology information as described in our Cookie Policy.
3. How We Use Your Information
We may use personal information to:
- Process and manage orders and enquiries.
- Communicate with you about products, orders, deliveries and customer support.
- Arrange delivery or collection of purchased products.
- Process payments and maintain transaction records.
- Respond to complaints, returns, refunds and warranty-related requests.
- Improve our website, products, services and customer experience.
- Maintain website, account and transaction security and help prevent fraud or misuse.
- Comply with applicable legal, regulatory and accounting obligations.
- Send marketing communications where permitted and where appropriate consent or another lawful basis is required.
4. Legal Basis for Processing
Where applicable, we process personal information on lawful grounds such as fulfilling a contract with you, taking steps at your request before entering into a contract, complying with legal obligations, protecting legitimate business interests, or obtaining consent where consent is required.
5. Orders, Payments and Delivery
When you place an order, information necessary to complete the transaction may be shared with relevant payment processors, delivery partners, logistics providers or other service providers involved in fulfilling the order.
We do not need or intend to retain full payment-card information where a third-party payment processor handles payment securely. Payment providers may process your information under their own privacy notices and terms.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and, where applicable, support analytics or marketing. Please see our Cookie Policy for further information and available controls.
7. Sharing Personal Information
We may share relevant personal information with trusted service providers where necessary to operate our business, including:
- Payment processors and financial service providers.
- Delivery, courier and logistics providers.
- Website hosting, ecommerce, technology and IT service providers.
- Analytics, security and communications providers where used.
- Professional advisers, auditors or insurers where reasonably required.
- Government agencies, regulators, courts or law-enforcement authorities where required or permitted by law.
We do not sell personal information to third parties for their independent marketing purposes.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, payment platforms or other services. Those third parties operate under their own terms and privacy policies. We encourage you to review their policies before providing personal information.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, legal, regulatory and dispute-resolution requirements. Retention periods may vary depending on the type of information and applicable obligations.
11. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including rights to request access, correction or deletion, object to or restrict certain processing, withdraw consent where processing is based on consent, and raise a complaint with an appropriate regulatory authority.
Requests should be made using the contact details below. We may need to verify your identity before responding to a request.
12. Children’s Privacy
Our website is intended for general customers and is not deliberately directed at children. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
13. International Data Transfers
Some service providers used by an ecommerce website may process information outside Nigeria. Where applicable, such processing will be handled in accordance with relevant legal requirements and appropriate safeguards.
14. Marketing Communications
If we send marketing communications, you may opt out through the unsubscribe mechanism provided or by contacting us. Opting out of marketing communications will not prevent essential service messages relating to orders, transactions or customer support.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or legal requirements. The updated version will be posted on the website with a revised ‘Last Updated’ date.
16. Contact Us
For privacy questions or requests, contact:
Kori Plum Ltd
No. 0, Ikot Eneobong Layout, 8 Miles, Calabar, Cross River State, Nigeria
Email: [email protected]
Phone: +234 808 601 7967
Website: https://www.plumkori.com